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What is required to
sign-up for the first time?
You need to have access to the Internet and a
valid e-mail address. You also need to have a
Primus account number and the total amount due
from your current paper invoice.
You will need to be billed by Primus at least
once before you can sign up with Primus Online
Billing. When you have successfully established
a Primus Online Billing account, you will receive
one final paper invoice in the mail and from that point on, an e-mail notification will be sent each month to inform you that your invoice
is available for viewing and online payment.
If you are using Internet Explorer version 5.0
or lower you will need to upgrade to the latest
version to be able to use Primus Online Billing.
Here are the steps to upgrade your Internet Explorer
Browser:
- Go to Help at the top of the toolbar.
- Click on About Internet Explorer.
- Beneath the version, you'll see "Cipher Strength".
It should give you a link option to upgrade.
- Download and install the updated version.
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I don't have a user name or
password, how do I access the Primus Online Billing
site?
If you do not have a user name or password, you
probably have not registered yet. To register,
click
on this link.
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Why doesn't my user name and/or
password work?
The user name and password fields are case sensitive.
If you enter either of these fields using a mixture
of upper and lower case characters on the Personal
Information page during registration, you must
enter them exactly the same way at the Login page.
For example, John Doe cannot be entered as john
doe or JOHN DOE, it can only be entered as John
Doe.
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What happens if I forget my
user ID and password?
If you forget your password you can retrieve it
using the "I forgot my password" link
in the sign-on page. You will have to fill in
the information to be able to retrieve your password
and log in to the system. The following information
is required in order to retrieve your password:
- User ID (required)
- Account Number or e-mail address.
Once you have successfully entered the information
you will be asked to answer the "Security Hint
Question" previously defined by you. Upon successful
match you will be asked to change your password
and allowed to enter the system. If you forget
both your user IDs and password, you will need
to contact Customer Service at the number located
on your invoice or e-mail us at support@primusld.com
to retrieve your user ID and a temporary password.
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How do I make payments?
You can pay your invoice online by using a Visa,
MasterCard, American Express or Discover credit
card. You may also have your payments withdrawn
directly from your bank's checking or savings
account. You will receive an online confirmation
that your payment has been submitted for processing.
Credit card payments will be approved in real time
and direct debits will take 2-3 days to clear.
Debit cards are not accepted at this time.
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Can I schedule my payment?
Yes. You just need to click on the "Pay Invoice"
button and
select the appropriate options to schedule a payment
for a later date.
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If I register for Primus Online
Billing do I have to pay online?
If you register for Primus Online Billing, you
are under no obligation to pay online. Registration
is a basic verification and security process to
ensure the privacy of each customer's billing
information. In order to pay online, you must
setup a payment method and agree to the online
ACH Agreement.
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Will I still get a paper invoice?
Customers who register to pay their invoice online
will not receive a paper invoice. If a paper invoice
is needed, you will have the option to print one.
NOTE: We will be monitoring all new
accounts to make sure everything is working properly.
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When setting up my payment
method, where can I find my bank's routing transit
number and my checking account number?
The routing transit number can be found in the
lower left-hand side of your check. The checking
account number is to the right of the routing
number.
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If I am making a payment
dated today, can I cancel it after I have clicked
on the "Submit" button?
No. The transaction cannot be cancelled online.
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When will my account reflect
a payment?
The customers 'Payment History' will reflect the
payment immediately in a 'submitted' status. Customers
who successfully make payments between 8:00am
Monday and 3:00pm Friday will have their payments
posted the next day. Payments made after 3:00pm
Friday through the weekend will be posted the following
Monday.
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If I have a turn-off notice
on my account, can I still make an electronic
payment?
No. You should contact Customer Service
(refer to the first page of your invoice for the
toll free number), or e-mail us at support@primusld.com.
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Still Need Help?
A Customer Service Representative will be glad
to assist you (refer to the first page of your
invoice for the toll free number), or e-mail us
at support@primusld.com.
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