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Does Primus only offer international
calling?
Primus is a full service long distance provider.
We provide quality residential and businesses
international, state-to-state, in-state, and intraLATA
(upon request), long distance calling service.
In order to benefit from Primus discounted, international
rates, and our low per minute rate for state-to-
state calls within the contiguous US 48 states,
customers will need to switch over their service
to Primus.
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Is Primus a 10-10 access code
company or calling card company?
Primus is not one of those 10-10 access code or
calling card companies. Instead Primus is a full
service long distance provider, providing quality
residential and business international, state-to-state,
in-state, and intraLATA long distance calling
service.
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Is there a fee to switch to
Primus?
Primus does not charge any switching fees in order
to receive our quality long distance services.
However, your local phone company may charge you
a switching fee to change long distance companies.
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How will Primus bill me for
my long distance service?
Primus provides a detailed invoice on a monthly
basis. This bill is conveniently separated from
your local phone company's bill and is easy to
understand. Additionally, Primus provides monthly
bill messages that often inform you about offers
for additional discounts, added services and lowered
rates. Plus, Primus offers you online and credit
card billing.
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Are there any contracts or agreements to sign if I join Primus?
Joining Primus is risk free. There are no contracts or agreements to sign to begin saving.
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What is Primus Passport?
Traveling internationally? The Primus Passport calling card makes business calls from international locations easy. No more worrying about the expensive calls from hotel rooms: simply dial the access number for the country you are visiting, and Primus will connect your call. From this point forward, it’s just like dialing a call domestically!
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Does Primus have Customer
Service?
Primus has a state-of-the-art customer service
center with over 120 representatives available
to assist you with any questions. The toll free
number for customer service is provided on your
welcome letter and on your monthly statements.
The number to Primus Customer
Service is 1-888-877-4687.
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When can I start using Primus?
Whether you have signed up with Primus through
one of our representatives or through our web
site, Primus will submit your order to your local
phone company within 24 hours. Depending on your
local phone company's procedures and possible
restrictions that you have requested on your account.
The change in service could take anywhere from
7-10 business days to complete. You may dial toll
free 1-700-555-4141 directly from your home phone
to check the status of your switch. In addition,
Primus will mail you a welcome letter, which will
provide you with instructions and other information
about our services. This is a good indication
that you are connected with Primus and can start
saving on your long distance.
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